Orange & Rockland Payment Programs Can Help Customers and the Region Emerge From the Pandemic
Company Seeking to Work with Customers, Offering Payment Plans, Other Help
When the pandemic hit the Hudson Valley region in March 2020, Orange & Rockland (O&R) recognized the hardship it would pose and moved quickly to help customers. The company halted disconnection of services due to non-payment even before the state passed legislation to stop disconnections.
Now, O&R wants to help the region emerge from the Covid-19 pandemic by working with customers who struggle to pay their bills.
O&R encourages customers who are behind on their bills to make payment arrangements or seek assistance from government programs such as the Emergency Rental Assistance Program or the NYS Covid-19 Pandemic Small Business Recovery Grant Program. Visit O&R Community Updates for information.
All customers are eligible for a payment agreement regardless of prior payment history. Customers can go to www.oru.com/assistance for information. Customers who meet certain conditions below may qualify for special protections.
Residential Customers
If you are a residential customer and contact us to affirm that you experienced a change in financial circumstances because of Covid-19 starting on or after March 7, 2020:
- We will not disconnect your service for non-payment through Dec. 21, 2021.
- You will be eligible for a payment agreement that requires no down payment, late fees, or penalties. If you are already on a payment agreement, you can request a new one.
To receive these protections, please go to www.oru.com/myaccount or call 1-877-434-4100.
Residential customers can also receive certain low-income discounts if they qualify. A customer will be enrolled automatically if an agency notifies O&R that the customer receives benefits from an eligible program. Go to www.oru.com/assistance.
Commercial Customers
Business customers can also set up payment plans at www.oru.com/assistance. Commercial customers may be eligible for a no-money down payment agreement with no late fees or penalties, regardless of payment history.
Commercial customers who want these protections, must contact O&R at www.oru.com/myaccount or 1-877- 434-4100.
Learn more about the new law that provides protections for customers at Community Updates.
About Orange & Rockland
Orange and Rockland Utilities, Inc. (O&R), a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies, is a regulated utility. O&R provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York